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Testimonials
Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"We had the best sales experience that we can remember. Every single person was warm, friendly, and eager to help. The whole staff was real, honest, thorough, and made us feel really good about our purchase. We LOVED working with you guys, and will be sure to tell everyone else how good our experience was too. Thanks a ton!!"
By: Anonymous toledo,OH
"Very pleased with all personnel especially sales. They made it happen. No pressure, I had confidence they would treat me right. I am sold on Thiel's Wheels."
By: Peter McComb,OH
"I have had nothing but outstandinding service from Thiel's the times I have come in . I have got the parts on time, service has been second to none, srvice staff is great, the sales staff is friendly and helpful when I come in. Too bad your not closer to Toledo!, but my grand kids enjoy the ride on the bike."
By: Gerald Toledo,OH
"Just wanted to say that Thiels has awesome crew, in particular the Service Department. On 7/18/12, while on my way to 1/2 Way Bike Nite Bash at Thiels Wheels, my bike's rear tire went flat. I was troubled, but hoped that getting to Thiel's I would find help. Once I arrived at Thiels, I immediately went to the Service Dept. I was little nervous as I was unsure if the mechanics were still on duty. Steve Cundiff, Service Advisor immediately assisted me with my concern and saw to it that my bike was fixed. A big thank you to Steve and Jake."
By: Pete Fostoria,OH
By: larry findlay,OH
"We just purchased our first Harley. A 2006 Ultra Classic Electra Glide. Amy, our sales lady was amazing! I went into the showroom with a question and littleraly walked out pirchasing a bike. Erik, both Erik's and Frank were awesome! Financing was a breeze and the freebies we got were super! Everytime I turned around Amy was throwing something else in! I will be returning to Thiels Wheels for every HD purchase!!!!"
By: Tonya Gibsonburg,OH
"bOught my CVO from you. Excellent experience, but I'm writing because I had a service experience that was far beyond excellent. I called about a backrest pad that simply disintegrated where the screws go in to the pad. I was aware that I was no longer under warranty. Steve Cundiff didn't make any promises, but he didn't flat tell me sorry, you are out of warranty. He told me to bring it in to show you guys, and then he could get a better idea of whether I might have a case with Harley Davidson themselves. I was amazed at his people skills on the phone, for such a young person, especially. It would have been within parameters to simply say no dice. I went in, and he saw the fragmented pieces of the retainer brackets that had let go, despite the bike almost never riding a psassenger. I called Harley from your dealership, and simply told them that it seemed unusual that this would happen, but that I knew I had no coverage. Harley stepped up and helped me for some of the replacement, and Thiels helped me with the remainder, and i got a new pad and screws, and a new right side mount bracket and it was an example of working to insure a positive relationship going forward. I told Steve up front that I would not be upset if there were no help because I knew I was out of coverage, but you guys stepped up. It will never be forgotten.
Steve, thanks again, and to your employer--You have a great young employee on your team. He really GETS it, regarding customer service, and I told him that, regardless of how the situation would have been resolved. The bike was 31000, the pad was a couple hundred, but the experience went farther than the purchase, to insure my positive opinions of the ownership expereince. All the employees I'v emet thare have been great! Thanks. Leigh Daniels"
By: Leigh Westerville,OH
"The 2010 Triumph Rocket III Touring was my first purchase from you and judging from my overall experience, it definitely won't be my last. I am very satisfied with my bike and the treatment I get at Thiel's. Nothing but props to you guys!!"
By: Dennis Fostoria,OH
"I just bought my first bike here and I was blown away at the amazing customer service. Everybody was so nice and accomodating. I was not pressured into getting a bike i didn't feel right on no matter the price. These guys made sure i felt totally comfortable on the bike and that it felt like i had total control of it (remember, my first bike). The honda shadow 600 i bought was used, but they made sure it looked and operated like a brand new one, backing it up with a comprehensive 12 month warrantty. I dealt with big rob and small rob, and both were there to help me and i greatly appreciate it. Because of the quality of the bike and the great customer service i can tell you i have absolutely No Buyers Remorse. I definitely recommend this place!"
By: Dale Bucyrus,OH
"Just purchased a new Harley - what an awesome expereince
Thanks to everyone specifically Sherry and Steve"
By: Dan Gahanna,OH
"I bought a new bike back in 07 and have been their a handful of times since. I was very impressed with Brian in Parts today when he remembered my name when I stopped in. I was really excited to learn that you even stocked the aftermarket tire I was looking for and I didn't have to wait.
I have always had a great experience when I stopped in the store. My 4 year old son even recognized the new look of the store since adding Triumph. Thank you to your David, Rob, Brian,Steve and others for making me always feel like I am a part of your family. "
By: Adam Marion,OH
"Extremly Helpful from first call-purchase, Low Prices very friendly...overall best experience shop compared to every other location been to....they talk to you like a person, other places could take a lesson on customer service"
By: Anonymous N. Lewisburg,OH
"I ain't never bought my rebel, but when i spoke with the guys they were really helpful and helped me to understand how to add more power. they told me to get a bigger bike an stuff i am hoping to get my aunt to give me the monmey i really want bike do you like to ride also too?"
By: Mookie Westside ,XX
" I just bought a 2009 Kawasaki Teryx. What more can I say about the Sales, Parts and Service departments at Thiel's Wheels; they are top notch! Thanks so much to Rob in Sales who made my purchase easy, Bryan Mengerink in Parts and Jeff McDaniel in Service for their expert help. The friendly atmosphere of Thiel's Wheels is DEFINITELY second to none. Rob I definitely understand why and how you guys make everyone seem like part of the Thiel's Wheels Family. Thanks So Much! "
By: Eric Birkemeier Delphos,OH
"Me experience was phenomenal, considering I bought my bike from Iraq. I saw it on the intenet in June. I spoke with Josh on the phone and via internet. He went out of his way to make sure it was waiting for me when I got home on leave. I got a fair price on my trade in. The bike had a known issue caused by the previous owner. The service department bent over backwards to take care of the issue (repairs were free) in a timely manner, so I could enjoy my two weeks at home with my family (and the motorcycle).
Every step of the process was as painless as possible. I can't say enough good things about the entire staff, including Erik who provided great conversation when I had to wait.
This was the first motorcycle I bought from Thiel's Wheels. I can't imagine buying elsewhere, ever again. I have had good service from other dealers, but even they can't approach the level of serrvice I expeienced at Thiell's Wheels. I can't wait to finish this tour and ride again..."
By: Jamie Columbus,OH
"The import side of the dealership is absolutley great to deal with. Five out of my last 6 bikes were purchased here number 6 was another dealer simply because Thiels doesn't carry suzuki.Rob is a awesome salesmen very personable and knowledgeable.Kevin is great to deal with in service and gets it done no muss no fuss.My comments for the Harley side would not be so nice so I will leave it at that"
By: Anonymous Marion,OH
"I used your express service to get a oil change and some new rear brakes. I was in and out in an hour at a very reasonable cost. The service guy (Ryan) was very polite and professional. I'll definitely be back. Again, Ryan is a big asset to your dealer and I thank him for his professionalism. "
By: lawrence findlay,OH
"Had my scooter in for a service and Kevin was great. Not only was he friendly, but also very efficient, and every thing went smooth. Thanks for a great experience!"
By: Anonymous Bucyrus,OH
"Thanks for the smooth Transaction & ease of decision on purchasing my new Yamaha V-star 1100 custom. It is a great bike and I tell people about you all the time, I also tell them your better than scheits in Fremont Ohio. Way to go thumbs up!!1"
By: Curt Bellevue,OH
"I bought a Kawasaki Brute Force 750 in the fall of 2008 from Theil's Wheels. My experience dealing with the sales staff has been great. My ATV just had it's first service recently and what an experience! The service department is second to none. Thanks for your awesome help in answering all my questions and for treating me like family. Eric Birkemeier"
By: Eric Delphos,OH
"If someone would have asked me to descibe the perfect motorcycle purchase, the saturday I bought my bike from Rob would have been it. From our first phone conversation to him loading my bike on the trailer, Rob was awesome. Thank you so much!"
By: john grosse ile,MI
"David let me know about some good deals on accessories and I talked to Steve who hooked me up with an unbelievable deal. I'm encouraging the guys I work with who also ride to give you a call if they need new gear.
Rock on!"
By: Anonymous Shelby Township,MI
"SOMEBODY NEEDS TO GIVE ROB A BIG RAISE! HES A HELL OF A GUY. LOVE T-WHEELS. ITS LIKE MY HOME AWAY FROM HOME."
By: kris dunkirk,OH
"Smells nice"
By: Daytona Upper Sandusky,OH
"I bought a honda pc 800 from you in Feb 07 on e-bay and I just wanted you to know how much I love that motorcycle. It is the perfect bike for me. I ride it to work and around town and this summer I took a long roadtrip around Michigan on it. I could not be happier with that cycle. Thank you."
By: Craig ,XX
"me and my girlfriend kelly just got our new quad and rob was a really good guy and he helped us out so much. not only was he a good sales man but he seems like a really cool guy. kelly and i are really happy with everything that he has done. thanks rob."
By: kris dunkirk,OH
"I would drive 2 hours anytime to work with your dealership. All the guys are GREAT! Most helpful & knowledgeable group of people to work with. You come highly recommended and I talk T-Wheels all the time. "
By: Denise Dublin,OH
"I am new to cycling and fealt that the sales team did a great job of meeting my expections and providing good info for a new rider. They were very patient and did a great job of finding a bike to meet my needs. I will be back for future purchases."
By: Chris Bowling Green,OH
By: Chris Bowling Green,OH
"I have bought two bikes and have them serviced at Thiels. I have a dealer in my backyard but I choose to travel 100 miles to Thiels for their great customer service. I am very impressed with Aaron Scott, service manager. Nice addition to the already friendly staff. Great job guys! "
By: Mike Toledo,OH
By: Jacob Bucyrus,ON
By: Anonymous San Diego,CA
"My purchase was the best experience ever. Thank you. I will do business again."
By: Brian Prospect,OH
"you guys are great can't wait to get on my new honda vtx 1300 r"
By: terry green springs,OH
"I've visited Thiel's numerous times in the past . The staff there has always been friendly and they have never exhibited the kind of brand snobbery that is so prevalent at other dealerships. This is the first bike I've purchased there and I give Josh Mooney the highest marks for the way he handled the sale and represented Thiels. He met me in the parking lot when I pulled in on my Triumph and he was very knowledgeable of the bikes he showed me. The sale went smoothly and the bike was ready and in excellent condition when I picked it up. I would strongly recommend Thiel's to anyone."
By: George Columbus,OH
"Thiels, I want to Thank you for taking care of me with my last transaction. I personally want to Thank Rob Miller and David Russell for helping answer all my questions about the Kawasaki Brute Force 750 I purchased. The service I was given is why I am a returning customer. "
By: ryan Lewis Center,OH
"traded my 07 harley electraglide classic for 08 gold wing , honda gold wing is the king of touring bikes hands down, super smooth,excellent ride, handles like a sport bike, well balanced at slow speeds & comfort package is awsome in cool weather, GPS is the best i've ever used HONDA can't be beat. THIELS WHEELS is great to work with keep up the good work. "
By: dennis troy,OH
"I Have My Qauds Service By Your Service Department A Couple Of Times.It Was The Best Service I Have Ever Had Any Were.They Were Freindly And Very Fast On Getting Back On Trails.Thank You Brain And Your Service Department For Great Service David miller "
By: david marion,OH
"I just purchased my 2007 FLSTN and not only got the best pricing in the entire northern half of Ohio, but got absolutely terrific customer service from sales, parts, and service. It's a little bit of a ride from the Cleveland area, but I'm advising all of my biker friends that it's definately worth the trip! Thanks to everyone at Thiels!"
By: Gregory Strongsville,OH
"I love shopping at Thiel's Wheels. It's one of my favorite Harley shop around. KEEP UP THE GOOD WORK"
By: Barbie Sycamore,OH
"SAW AN ADD IN A BOOK AND NEEDED DIRECTIONS. WE CALLED AND GOT ROB. ROB BY FAR WAS THE MOST CURTIOUS PERSON I HAD TALKED TO ALL DAY. CUSTOMER SERVICE MEANS A LOT TO ME. HE WAS SOSOSOSO NICE AND EVEN TOLD ME TO CALL AS WE GOT CLOSER IF WE NEEDED TO. VERY VERY NICE PERSON TO DEAL WITH. ROB HELPED US OUT WITH EVERYTHING WE NEEDED. SHOPPING CAN BE VERY STRESSFULL, BUT ROB MADE IT VERY MUCH FUN. WE ALL JOKED AROUND A LITTLE. ROB KNEW WE HAD A LONG RIDE AHEAD OF US, HE CAME IN AND TOLD US THAT IT LOOKED LIKE WE WOULD BE HITTING SOME RAIN ON THE WAY HOME. WE THOUGHT THAT WAS VERY THOUGHTFUL. EVEN THE PARTS GUYS THAT WAS HELPING ROB WAS VERY NICE. NEVER DID WE FEEL LIKE WE WAS BEING A BOTHER TO ANYONE LIKE YOU USUALLY DO WHEN SHOPPING. MELISSA WAS VERY NICE TO DEAL WITH AS WELL. A LOT OF FINANCE PEOPLE ARE VERY JUDGEMENTAL AND SERIOUS. SHE TALKED TO US LIKE WE WERE PEOPLE. MAYBE EVERYONE IS LIKE THAT UP THERE IN YOUR PART OF OHIO, BUT IT IS NOT LIKE THAT AT ALL DOWN HERE BY CINCINNATI. WE HAVE RECOMMENDED YOU ALL TO SEVERAL PEOPLE. ALSO I WANT TO LET YOU KNOW THAT WE HAVE BEEN LOOKING AT GOLDWINGS FOR 6 MONTHS OR LONGER AND WE FEEL THAT YOU ALL GAVE US A BETTER DEAL THAN THOSE IN OUR HOME TOWN. THEY ARE SNOBBS. SO GLAD WE FOUND YOU AND THE 3.5 HR. DRIVE WAS WELL WORTH IT. AND YES "HE" GOT SOAKED ON THE WAY HOME. STILL WORTH THE DRIVE THOUGH. GIVE ROB A BIG FAT KISS AND HUG FOR US. WE WILL BE TAKING THE NEW GOLDWING TO SARASOTA FLA. IN A COUPLE OF WKS. CAN'T WAIT. BE BLESSED, AND THANK YOU FOR ALL OF YOUR HELP AND SUPPORT.
TIM AND TRACE WIGGINS "
By: TIM WEST CHESTER,OH
By: Martin Findlay,OH
"great company to buy from and staff are real friendly to you whether you buy or not."
By: Raymond Bucyrus,OH
"I would like to thank everyone for the great experience i had in purchasing my motorcycle, tank was very friendly and helpful in finding just what i was looking for. Everyone made me feel at home. Thanks to all who helped ."
By: william upper sandusky,OH
"Wife and I came from Findlay. She knew nothing about mortorcycles, she didn't even want me to buy one. I was a bit apprehensive on how she would react to being there. We met our salesman, Collin, and he made both of us - even our 4 year old daughter, feel comfortable. Before we knew it we were sitting on various bikes and my wife was wanting me to buy her a scooter.
We later purchase a vino-125 and now she's going to be getting her endorsement.
Thanks Collin! You're the best!
Rick Boney"
By: Rick Findlay,OH
"Mr. Windslow and staff at Thiels Wheels were outstanding and took a no pressure attitude. They went above and beyound to help. My wife loves the passinger ride over all the bikes we tested, (Honda, Yamaha). This is our first "new" bike and after only 300 miles it has put a new meaning on riding. "
By: Travis Marion,OH
"Best dealorship bar none. I will be buying atv's next year. Im finally back in ohio and changed jobs. Im now an exclusive agent for Allstate in Galloway, Ohio"
By: Wally Richwood,OH
"Let me start off by saying that we recently bought our first bike (not from you though). We had been in the store once before. All the salespeople were extremely helpful and friendly. No pressure to buy anything, just help because we didn't know very much. However, when we tried to return something, at first they refused. We had the reciept and met all the guidelines of the return policy. My husband called and said they wouldn't accept the return. I called and spoke w/ a manager. He was very nice and said he needed to check w/ his boss. We live about 1/2 hour away. Before my husband even made it back into town, they had called back. They said that they would now take the item back. I was really upset at first, because we met all the return requirements. The problem was delt with promptly and efficently. I will reccommend Thiel's Wheels to everybody I know! Even when I was maybe not so nice (I tried), they were very nice! LOL"
By: Tracie Bucyrus,OH
"Overall the whole experience at Thiel's was one worth going back for. They were great. Everyone was very helpful. Some of your sales members recognized me as soon as I walked in and it had almost been a year. It was just like coming home again. Keep that atmosphere and every will keep coming back just like I have. I know do all my business with you. Keep up the good work."
